Terms & Conditions

The website www.velourskin.co.za ("Website") is operated by Velour Skin, a registered business in the Republic of South Africa.

All intellectual property associated with this Website — including brands, designs, content, and trademarks — is the exclusive property of Velour Skin or its licensors.

This Website is intended for users aged 18 and over who are capable of entering legally binding agreements under South African law.

By placing an order, you confirm that all information provided is accurate and complete, and that you have the legal authority to use the selected payment method.

Velour Skin sells authentic Korean skincare products curated for melanin-rich skin. Please note that individual results may vary. Product descriptions are for informational purposes and are not intended to diagnose, treat, cure, or prevent any skin condition.

• We source products directly from verified Korean beauty distributors.
• We are not affiliated with, endorsed by, or sponsored by any third-party brand owners unless expressly stated.
• Trademarks and brand names are used to identify the products we sell.
• Always patch test new products on your inner arm for 24 hours before full use.
• By purchasing from Velour Skin, you acknowledge and agree to this disclaimer.

We do not accept any returns, exchanges, or issue refunds once a purchase has been made. All sales are final. By placing an order, you agree to this policy.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue and your order number. We will review and resolve it on a case-by-case basis.

You may access and use the Website for personal, non-commercial purposes only. You must not:

• Reproduce, distribute, or exploit any Website content without written permission
• Republish or sub-license materials
• Modify or reverse-engineer the Website or its components

Velour Skin reserves the right to suspend or terminate access for any misuse.

Orders may be placed as a guest or registered user. To complete a purchase:

1. Select your product(s)
2. Add them to your cart
3. Proceed to checkout and make payment

All product prices are in South African Rand (ZAR) and include VAT. Availability is based on real-time stock. A digital receipt will be sent via email once your order is confirmed.

We accept:

• PayFast
• VISA
• MasterCard
• Instant EFT

All transactions are securely processed by authorized banking providers. By placing an order, you consent to fraud checks and identity verification as necessary.

• Delivery Area: South Africa only
• Estimated Delivery Time: 2–4 business days
• PO Box addresses are not accepted
• Risk of loss and ownership transfers to you upon delivery

In case of delays or non-receipt, contact us at info@velourskin.co.za.

Shipping and handling fees are calculated at checkout. Enjoy free standard delivery on all orders over R500. Orders under R500 have a flat shipping fee of R99.

All content on this Website — including text, images, logos, audio, and code — is protected under South African and international intellectual property laws. You may not copy, reproduce, or use any content without prior written consent.

Velour Skin shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues resulting from Website downtime, data loss, or viruses
• Errors in pricing, product availability, or content

Our total liability is limited to the amount paid for the product(s) in question.

You agree to indemnify and hold harmless Velour Skin and its affiliates from any losses, claims, or damages resulting from your use of the Website or breach of these Terms.

By posting or submitting content to our Website:

• You grant us a royalty-free, worldwide license to use, display, and distribute your content.
• You are solely responsible for your content and must not post anything defamatory, illegal, or offensive.
• We reserve the right to remove any content at our discretion.

We are not responsible for any delays or failure in performance due to events beyond our control, including but not limited to internet outages, natural disasters, or system failures.

Website access may be interrupted temporarily for maintenance or updates without prior notice.

We reserve the right to amend these Terms and Conditions at any time. The updated version will be posted on this page with the revised “Last Updated” date.

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.